Facility management
Management System and Governance
We build the facility a complete way of working: an organisation structure, policies and procedures for every department, KPIs, dashboards, and the digital systems that run it.
6 defined deliverablesand a clear timeline
Who it is for
For a facility that depends on people rather than a system, or one that is growing and needs every department to work the same way every day.
What you receive
- An organisation structure, job descriptions and an authority matrix for every role.
- Written, approved policies and procedures for every department: reception, insurance, finance, inventory, HR and quality.
- KPIs for every department, and a monthly dashboard for the owner.
- Selecting and setting up the digital systems: clinic management, accounting and HR, connected to the Netus Health claims system.
- A fixed rhythm of meetings and reports: daily, weekly and monthly.
- Training the team on the new system and following up its use.
How we deliver it
- Studying how each department works today.
- Designing the organisation structure and authorities.
- Writing and approving policies and procedures.
- Defining KPIs and building the dashboard.
- Selecting, setting up and connecting the digital systems.
- Training, implementation and follow-up.
Timeline
Weeks 1–2Current-state review
Weeks 3–6Structure, policies and procedures
Weeks 7–10KPIs, dashboard and digital systems
Weeks 11–12Training and go-live
The value to your facilityA facility that runs on a system rather than on one person, and an owner who sees every department's performance every month.
Related services
Operational and Financial AssessmentA full review of the facility in 7 working days that ends with one number: how much revenue it loses each month.Full Operational ManagementNetus Health runs the facility on the owner's behalf, with a counterpart in every department, and hands over trained staff at the end of the contract.Clinic and Hospital DevelopmentWe take an existing facility to the next level: new services and specialties, modern fit-out and equipment, a better patient experience and more capacity.
Start with a meeting, then a 7-working-day assessment
We learn about your facility, explain the assessment, and you leave the meeting with a clear next step.